Some time ago I published an article on the future of IT operation after we are through with all the ITIL implementations (still) taking place. Assuming that all the nice failure handling, proactive failure avoiding and communication processes like Incident, Problem, Capacity and Availability Management are in place, implementing automation is the logical way to move ahead. Compared to implementing ITIL automation actually changes the things that are done and the way they are done. As you may
Implementing Automation â the Inevitable Step after Implementing ITIL Processes
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