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One BEA customer recently posted on Twitter: “hating weblogic”. Another said: “F@#% you weblogic for not handling HTTP 500 errors properly.” Whether you personally participate in one of the numerous internet social platforms or not, some of your customers are out there. WebLogic isn’t the only brand being discussed - name the brand and there are customers voicing their opinions on these platforms. This blog entry focuses on Twitter, and shows how you can mine Twitter for feedback on your br

Mining Twitter for the Enterprise: Survey your Customers’ Candid Thoughts using a Social Web 2.0 Service


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